Affirmative Insurance Company Review

Affirmative Insurance Company At a Glance:

Affirmative Insurance Pros: Works with independent insurance agents. Offers claims reporting 24/7 through its official website. Offers low down payments on new policies. A+ (highest available) rating through the BBB. Offers a few discounts for auto insurance customers.

Affirmative Insurance Cons: Not rated by AM Best. Not rated by J.D. Power. Filed for Chapter 11 bankruptcy in recent years. Website is poor at best. No social media presence. Concerning volume of “1 star” customer reviews and many customer complaints. Coverage not offered nationwide. No official claims process listed on website.

What Type of Insurance Does Affirmative Insurance Offer?

Affirmative Insurance specializes in personal auto coverage. The carrier only writes non-standard car insurance, so many of their policies just cover the liability aspect. Affirmative Insurance’s policies are also said to only meet each respective state’s legal minimums for coverage. Their coverage includes:

For prospective insurance customers in the market for affordable personal auto coverage that just offers enough to get the job done legally in their state, Affirmative Insurance may be a decent option.

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about Affirmative Insurance

Affirmative Insurance was founded in 1998 as Instant Insurance Holdings, Inc. Five years later, the carrier acquired a couple of non-standard insurance companies and changed their name to Affirmative Insurance.

The carrier filed for Chapter 11 bankruptcy in 2015, but their liquidation was discharged three years later, so they are alive to this day. Affirmative Insurance only offers coverage in 13 states, mainly in the South and Midwest including its home state of Texas, as well as Missouri, Illinois, Indiana, and California, among others. Affirmative Insurance has a total staff size of about 1,200.

Without a rating from AM Best, the leading global credit rating agency monitoring the insurance industry, unfortunately it’s difficult to gather insight into the carrier’s current financial strength and stability. High ratings from AM Best help customers to choose reputable insurance companies with a positive outlook for the future. Though ratings from AM Best are voluntary and not a standard, coverage is often recommended to prospective customers based on the agency’s reports on specific carriers.

Having recovered from bankruptcy in recent years and lacking an official financial rating by AM Best, customers may rightfully be hesitant to trust Affirmative Insurance with their business. The carrier is also just over 20 years old, making them one of the relatively younger insurance companies on the market today.

What Discounts Does Affirmative Insurance Offer?

Affirmative Insurance offers a few select discounts for their auto insurance customers. These discounts include:

An independent insurance agent can help you find even more discounts available through Affirmative Insurance, helping you get the most bang for your buck out of your coverage.

Affirmative Insurance Customer Service

Affirmative Insurance allows customers to handle claims through their website 24/7. Other customer service options, such as bill payments, are available through the official website as well.

Affirmative Insurance sells coverage primarily through independent insurance agents. Independent insurance agents are also available to handle claims and insurance concerns for you, making customer service even easier.

Find The Right Company Today.

Shopping for a company? We have the right one for you.

Request a Quote

Affirmative Insurance FAQ

What is Affirmative Insurance's average claim response time frame?

Affirmative Insurance’s claims reporting hotline is available for customers in need via a toll-free phone number. Customers can also submit claims and file appropriate reports online through the website at any time. Unfortunately, the carrier does not make any official promises for a specific claims response time frame anywhere on their website. Further, many customer reviews have stated that the carrier is disturbingly unresponsive to claims that have been filed, which results in the customer having to contact the carrier multiple times in order to escalate the process. Customers have also expressed frustration and disappointment that no claims adjusters were scheduled to inspect the damage reported in their claim.

What is Affirmative Insurance's customer service availability?

Affirmative Insurance offers a toll-free phone line for prospective and current customers to get in touch with them at slightly restricted hours, Monday through Friday. However, claims can be reported online 24/7. The carrier does not have a live chat option or a social media presence, which limits customer service availability greatly.

What is Affirmative Insurance's claims process?

Customers have the option to report claims over the phone or through Affirmative Insurance’s website. Customers are also able to check the status of their claim through the website.

Unfortunately, the carrier’s official website has virtually no description of their claims process. The only information given about filing claims is written as follows:

“After an accident or loss, call our claims hotline to report it.

(800) 877-0226”

The lack of an official claims process outlined on the carrier’s website is yet another factor which could potentially deter prospective insurance customers.

Does Affirmative Insurance create a user-friendly experience for customers?

Much like their insurance products offered, Affirmative Insurance’s website is pretty bare bones. While customers can request quotes and be matched with an independent insurance agent online, the carrier’s official website is sorely lacking when it comes to information about the company, the products it offers, its claims process, and more. The carrier does not even list the specific coverage types available on its website. The carrier also lacks a social media presence almost entirely, except for a page on LinkedIn, which is mostly bare. Unfortunately, Affirmative Insurance does not do much in the way of creating a user-friendly experience for prospective customers or existing policyholders.

TrustedChoice.com's Final Review

We award Affirmative Insurance a final rating of 1.5 out of 5 stars. Affirmative Insurance offers bare-bones coverage for customers who just want to meet minimum state requirements at affordable rates, but there’s not much else that can be said to their credit. Many customer reviews include reports of feeling ignored and dismissed by their insurance provider, which very much works against the carrier’s reputation. The carrier is also not rated by AM Best and has recently come out of bankruptcy, so their financial stability and future outlook is cloudy at best. Further, Affirmative Insurance’s official website is one of the least intuitive carrier websites around, and fails to offer even some of the most basic, but essential information such as insurance products offered and claims processes. We highly recommend surveying other options before entrusting Affirmative Insurance as your carrier.