Anthem, Inc. Insurance Company Review 2025
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Anthem, Inc. Insurance Score
2.75 Stars
We award Anthem, Inc. 2.75 out of 5 stars. Anthem Blue Cross Blue Shield is one of the largest health insurers in the U.S. and is highly rated by AM Best. The Better Business Bureau (BBB) has given Anthem, Inc. and several of its affiliate companies low ratings due to the ramifications of a cyberattack, and issues with customer service and claims denials.
Anthem, Inc. is comprised of several insurance companies, one of the largest of which is Anthem Insurance Companies, Inc. Anthem, Inc. is a leading health benefits company. Through its affiliated companies, including Anthem Blue Cross Blue Shield, Anthem serves more than 107 million people, including more than 43 million within its family of health plans. Coverage is only available in select states. The carrier markets products through direct sales agents and independent insurance agents.
Anthem offers a broad range of medical and specialty products. Anthem, Inc. affiliated health plans have created a variety of PPOs, HMOs, various hybrid and specialty products, network-based dental products, and health plan services. Employer groups and individual members can select from basic as well as comprehensive plans to meet their specific needs. Also available are a wide range of related specialty products and other services, including flexible spending accounts and COBRA administration.
The carrier works with independent insurance agents, making it easy for employers and individuals to access plan information and coverage. However, the carrier's high volume of negative customer feedback and hundreds of complaints filed through the BBB in recent years is a cause for concern. Overall, we recommend working together with your independent insurance agent to survey your other choices for health and medical insurance.
Anthem Pros and Cons:
| Pros: | Cons: | ||||
|---|---|---|---|---|---|
|
|
||||
|
|
||||
|
|
||||
|
|
||||
|
|||||
|
To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Anthem Insurance Products by Type
Anthem Blue Cross Blue Shield (BCBS) offers the following types of health plans for individuals and employer groups:
Individual and Family Health Insurance:
- Individual and family health insurance plans
- Dental insurance
- Vision insurance
- Travel medical insurance
- Medicare plans (Medicare Advantage, Medicare Supplement, Medicare Prescription Drug, Medicare Dental and Vision)
Employer Group Health Insurance:
- Group health insurance
- Group health and wellness plans
- Group dental insurance
- Group vision insurance
- Group life insurance
- Group disability insurance
- Group supplemental health insurance
Anthem Health Insurance Average Prices
The cost of health insurance varies considerably depending on the applicant. Some factors that can impact the cost of health insurance include health status, occupation, and location. An independent insurance agent can help you find more information about Anthem's health insurance prices and obtain quotes for you.
What Discounts Does Anthem Offer?
Anthem does not make information about its specific discounts or reward programs readily available. An independent insurance agent can help you find more information about Anthem's available discounts and other cost-saving opportunities.
Anthem Customer Service
Here's what to know about Anthem Blue Cross and Blue Shield's customer service options:
- Phone
- Live chat
- Snail mail
- Online account access to view benefits, check claims, find care, or start a live chat
- Sydney Health mobile app to access plan information on the go
Customer service phone department hours vary by state but are typically:
| Days | Hours (ALL TIME ZONES) | ||
| Monday-Friday | 8:00 a.m. - 5:00 p.m. | ||
| Saturday | CLOSED | ||
| Sunday | CLOSED |
To ensure a great customer service experience, work together with an independent insurance agent. These agents can help handle claims and other matters for you so you can relax and enjoy your coverage.
Find The Right Company Today.
Shopping for a company? We have the right one for you.
Anthem, Inc. Insurance FAQs
The health provider, not the member, typically files health, dental, and vision claims. As such, Anthem does not report an average claims response time frame.
Customers can access Anthem customer service by phone, email, or online. The company also offers the Sydney Health mobile app that allows members to do the following:
- Manage their benefits
- Check claims
- Download an ID card
- Find health tips
- Find doctors and estimate costs
- Manage prescriptions and locate pharmacies
- Change coverage
- Set up monthly bill pay
Anthem describes its claims process as follows:
- Customer goes to the doctor
- The doctor sends us a claim for the services
- Anthem reviews the claim or bill
- Anthem pays its share to the provider
- Anthem informs the customer what they owe for the bill based on their plan's coverage
- Customers can follow up with their claims online
Anthem BCBS has a user-friendly website as well as a robust mobile app, Sydney Health, that allows members to access most customer service activities right from their mobile phones. The company also offers numerous other ways to contact them, including online, live chat, phone, and email. The carrier has a social media presence on X, YouTube, and Facebook. Overall, Anthem provides a fairly user-friendly experience for customers.
Anthem offers a wide range of individual and employer health insurance products. The company also offers HSA options where you can save money pre-tax to pay for your insurance deductible and other health-related expenses. The company provides a variety of plan options that include coverage for preventive care and feature a large provider network.
Anthem also offers numerous member resources and benefits, including a useful member website and a mobile app. The carrier's extensive local networks, as well as the national BlueCard PPO network, give members unparalleled access to in-network providers nationwide.
Anthem provides a variety of plan options for both individuals and employer groups, and its nationwide network is unsurpassed. The company is strong and financially stable, as evidenced by its high ratings from AM Best.
Like most health insurance companies of its size, it receives numerous complaints about claims denials and customer service. The carrier's poor BBB rating is a cause for concern. So, it may be up to individual interpretation whether Anthem can be considered a good insurance company.
Anthem's insurance products may be right for individuals or groups seeking various kinds of health insurance or other medical plans. Coverage availability varies by location.
https://www.anthem.com
https://ratings.ambest.com/DisclosurePDF.aspx?AMBNum=607
https://www.bbb.org/us/in/indianapolis/profile/insurance-companies/anthem-inc-0382-26000974