Frank Winston Crum Insurance Review 2025
Written by
Ann Herro has been writing about insurance and employee benefits for over 15 years. She has covered topics as easy as insuring a car, and as difficult as transparency in healthcare costs.
Reviewed by
Cara Carlone is a licensed P&C agent with 20 years of experience. She has her P&C license in RI and TX and holds CPCU, API, and AINS designations.
Trusted Choice's Frank Winston Crum Insurance Score
4 Stars
Frank Winston Crum Insurance (FWCI) was founded in 2003, giving the carrier nearly two decades of experience in the insurance industry. However, the carrier's roots date all the way back to 1981, when Frank Winston Crum, Jr. and his father, Frank Crum, Sr., started the Great American Temporary Service company. Today, two organizations comprise the FrankCrum Insurance "family of companies," including FrankCrum Insurance Staffing and FWCI.
Today, FWCI offers business insurance, including workers' compensation and general liability, to customers in 37 states across the U.S., having evolved from being a single-state carrier at its origin.
Thanks to its developing national reach and catalog of products, FWCI has earned a reputation as an insurance company with a strong outlook for the future. AM Best, the leading global credit rating agency monitoring the insurance industry, gives FWCI a “B++” (Good) rating, indicating the carrier is a good choice for insurance customers. High ratings from AM Best assure customers that FWCI can offer guaranteed, reliable coverage from a financially healthy carrier.
We award Frank Winston Crum Insurance a final rating of 4 out of 5 stars. The carrier has nearly two decades of experience in the insurance industry and a high financial strength rating from AM Best. Customer reviews found online also reflect glowing experiences with the insurance company.
FWCI offers its products in 37 states across the country and provides several business insurance solutions. They also offer 24/7 claims reporting for customers.
Overall, if you're located in an area where coverage is offered and in need of business insurance, we highly recommend looking into Frank Winston Crum Insurance with the help of your independent insurance agent to be your next trusted carrier.
Frank Winston Crum Insurance Pros and Cons
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To find business insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.
Frank Winston Crum Insurance Products
Frank Winston Crum Insurance (FWCI) offers several business insurance solutions, including:
- Workers' compensation insurance
- General liability insurance
- Inland marine insurance
- Excess liability insurance
- Professional employer organization (professional services such as payroll bundled with workers' compensation)
An independent insurance agent can help you decide if any of Frank Winston Crum Insurance's business insurance products are right for you.
Connect with a Frank Winston Crum Insurance Agent Today.
Shopping for insurance? Frank Winston Crum has you covered.
What Discounts Does Frank Winston Crum Insurance Offer?
FWCI does not make much information about its discounts readily available, except for one:
- Safe workplace discount: Awarded to customers who purchase workers' compensation insurance and maintain a safe work environment for their employees.
An independent insurance agent can provide more information on discounts and other ways to save with FWCI. When it comes to business insurance coverage, independent insurance agents work hard to make sure you get the most out of your money.
Frank Winston Crum Insurance Customer Service
Here's an overview of FWCI's customer service options and availability:
Obtain service by phone as follows:
- Coverage, policy issues, payment plans, and requests for certificates of insurance: Contact your agent
- Invoices, billing statements, check balance, refunds, payment issues, and premium audits: FWCI Customer Solutions Team, 727-412-7728
- Premium Audit Department: FWCI WC and GL Audit Team, 866-218-4219 x4557
- Risk Management Services: FWCI Loss Control Team, 866-218-4219 x4052
- Claims Management Services: FWCI Claims Team, 727-799-1150 x1151
Service is also available through an online fillable form. Claims can be filed 24/7 online, by email, or by phone.
The best way to guarantee a great customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you.
Frank Winston Crum Insurance FAQs
FWCI promises to contact the customer within 24 hours of filing a claim.
FWCI is available by phone, online, and by email for all customer service inquiries. Claims can be reported 24/7 by phone, online, and by email.
FWCI breaks down a simple claims process for workers' compensation claims as follows:
- Assignment: FWCI's claims management partner, CCMSI, assigns a claims adjuster to contact the customer within 24 hours with a claim number.
- Investigation: The claims adjuster investigates the claim to determine how much compensation the customer is entitled to if the claim is covered.
- Medical care: If necessary, FWCI appoints a nurse case manager to help coordinate medical care for the injured employee and help them return to work safely.
- Documents: All related documents, including work status notes, medical bills, etc., should be sent to the customer's claims adjuster immediately.
- Return to work: FWCI's partner, Job Fit Accommodation Specialists, will work with the injured employee to create a "return-to-work program."
The customer's independent insurance agent can also help them stay updated on the claims process and even file claims for them.
FWCI's official website is highly intuitive, well-laid-out, and easy to navigate. Finding the necessary information is fast and easy. The carrier is also accessible via Facebook and LinkedIn. 24/7 claims reporting is available for customers via phone, official website, and email. Overall, FWCI provides a highly user-friendly experience for its customers.
FWCI provides several business insurance products and specializes in commercial general liability insurance. The carrier also offers:
- Workers' compensation insurance
- Inland marine insurance
- Excess liability (commercial umbrella insurance)
- PEO (a bundle FWCI offers that combines workers' compensation insurance with professional business services such as human resources, healthcare, and employee benefits)
An independent insurance agent can help you learn more about FWCI's business insurance products and help you determine if any are a good fit for your business.
Frank Winston Crum Insurance has high financial strength ratings from AM Best. The carrier offers several business insurance products, and its coverage is available in most states. The carrier is also highly accessible to its customers and offers 24/7 claims reporting. Overall, yes, Frank Winston Crum Insurance is a good insurance company.
https://www.fwcruminsurance.com
https://ratings.ambest.com/CompanyProfile.aspx?ambnum=12601&AltNum=176312601