Meadowbrook Insurance Group/AmeriTrust Group, Inc. Insurance Company Review

Meadowbrook Insurance Group/AmeriTrust Group, Inc. at a Glance

AmeriTrust pros: AmeriTrust Group is a well-established and financially strong company with high ratings from AM Best. The company offers a lot of information online, 24/7 claims processing for workers’ compensation customers, and online payments. Multiple distribution channels.

AmeriTrust cons: Customer satisfaction reviews are not available for AmeriTrust Group. The company does not offer extended customer service hours, and has a limited social media presence.

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What Type of Insurance Does AmeriTrust Offer?

AmeriTrust provides insurance products to address the needs of select industries, specialty lines, and main street excess and surplus risks.

Century Surety, also known as Century Insurance Group, is a subsidiary of AmeriTrust Group. It provides commercial excess & surplus lines coverage solutions for unique risks in all fifty states. Century partners with carefully selected wholesalers to meet the coverage needs of small to mid-sized businesses.

AmeriTrust underwrites and services programs for select industry/affinity groups, trade and professional associations, public entities, and municipalities. An AmeriTrust representative can help you learn more about the products offered by AmeriTrust and its subsidiaries.

What to Know about AmeriTrust Group, Inc.

Meadowbrook Insurance Group, Inc. changed its name to AmeriTrust Group, Inc. in 2017. The company operates several insurance subsidiaries including the following.

• Meadowbrook Insurance Agency
• Mackinaw Administrators
• AmeriTrust Insurance Corporation
• Century Surety Company
• ProCentury Insurance Company
• Savers Property & Casualty Insurance Company
• Star Insurance Company
• Williamsburg National Insurance Company

AmeriTrust is a specialty niche-focused, commercial insurance underwriter and insurance administration services company that markets specialty property and casualty insurance programs and productsIts products are distributed through a network of independent retail agents, wholesalers, program administrators, and general agents.

AmeriTrust Group’s insurance company subsidiaries collectively are licensed in all fifty states, and are rated A- (Excellent) by AM Best. AM Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. The AM Best rating points to the insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. Customers can expect that AmeriTrust and its subsidiaries have the necessary cash reserves to pay out claims, an essential factor in evaluating any insurance company before purchasing a policy.

AmeriTrust works with the following distribution types.

• Retail agencies
• Wholesale/Managing General Agents (MGAs)
• Specialty program administrators
• Trade associations

What Discounts Does AmeriTrust Group Offer?

AmeriTrust does not make available information about its discounts or savings programs.

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AmeriTrust Group Customer Service

Here’s what you need to know about AmeriTrust’s customer service options.

If you’ve purchased a policy through AmeriTrust Group or one of its affiliates, you can contact the affiliate company or the insurance agent or broker who sold you your policy.

AmeriTrust Group FAQ

What is AmeriTrusts’s average claim response time frame?

For workers’ compensation claims, AmeriTrust will contact the employer within two business days after filing a First Report of Injury to begin evaluating the injured employee’s needs. If you need assistance with a claim sooner, you may contact the AmeriTrust Service Center by phone, which will directly connect you with the adjuster assigned to handle your claim.

For other claims, AmeriTrust appreciates early reporting by phone, email, or fax. Once a claim is reported, AmeriTrust will contact the insured and/or the reporting entity or individual within the next two business days.

What is AmeriTrust’s customer service availability?

AmeriTrust offers customer service by phone and email. The company offers online bill pay, and phone contact information for individual field offices. Claims can be reported 24/7 online and by phone, fax, or email. Customers can follow the company on LinkedIn.

What is AmeriTrusts claims process?

AmeriTrust handles claims for its self-insured clients and policyholders of its affiliated insurance companies. It’s important to notify AmeriTrust of a claim as soon as possible.

The company publishes a claims process for the following subsidiaries.

• Star Insurance Company
• Williamsburg National Insurance Company
• ProCentury Insurance Company
• Ameritrust Insurance Corporation
• Century Surety Company

For workers’ compensation claims, you’re encouraged to report the injury as soon as possible. A First Report of Injury can be filed online with AmeriTrust, 24-hours-a-day, 7-days-a-week. You an also report the claim by phone, email, or fax. The company provides downloadable First Report of Injury forms for each state.

AmeriTrust will contact the employer within the next two business days to begin evaluating the injured employee’s needs. If you need assistance with a claim sooner, you may contact the AmeriTrust Service Center by phone, which will directly connect you with the adjuster assigned to handle your claim.

For other claims, AmeriTrust appreciates early reporting by phone, email, or fax. Once a claim is reported, AmeriTrust will contact the insured and/or the reporting entity or individual within the next two business days.

Does AmeriTrust create a user-friendly experience for customers?

AmeriTrust’s official website offers a lot of information, but customer service and claims information is a little difficult wade through. The carrier allows for 24/7 claims reporting, and numerous ways to contact it for other customer service needs. Online one-time bill pay is convenient and easy to use.

Does AmeriTrust have good business insurance?

AmeriTrust offers a variety of business insurance products for standard and non-standard risks. It’s admitted commercial insurance solutions are geared mostly toward the following.

• Agribusiness
• Auto dealerships
• Auto repair and service
• Auto dismantlers and salvage yards
• Scrap metal and recycling
• Health and fitness
• Energy
• Hospitality

AmeriTrust understands the unique insurance needs of the businesses in these markets, and offers products that are best suited for their unique risks. The company also offers commercial excess and surplus lines coverage solutions for unique risks in all fifty states.

Is AmeriTrust a good insurance company?

AmeriTrust is a niche-focused commercial insurance underwriter and insurance administration services company. The company markets and underwrites specialty property and casualty insurance programs and products on both an admitted and non-admitted basis. With a limited focus and decades of experience its unique customers, AmeriTrust can be considered to be a good insurance company.

AmeriTrust Group, Inc. Customer Reviews

We did not find any customer satisfaction reviews for AmeriTrust Group, Inc.

TrustedChoice.com's Final Review

We award AmeriTrust a final rating of 2.0 out of 5 stars. To begin with, the company’s high ratings from AM Best speak to its financial strength, one of the most important factors in choosing any insurance company.

AmeriTrust is a specialty insurance company that works with niche markets. It has years of experience offering insurance solutions for unique risks. The company has a wide distribution network using independent insurance agents, and it offers 24/7 claims service.

Unfortunately, we could not find any customer satisfaction reviews for AmeriTrust, leaving that portion of our review incomplete. We recommend finding out more about the insurance company online or with the help of an AmeriTrust representative.