MEMIC Insurance Company Review

MEMIC at a Glance

MEMIC pros: MEMIC serves as a competitive force within the workers' compensation insurance market. The insurance company has become a leader in the area of medical case management and return-to-work strategies. In 2010, MEMIC was named the best commercial insurer in the nation for its customer service. In 2018, ACORD ranked MEMIC the top workers' compensation company in the US based on strong financial performance as well as measurable, superior capabilities in customer experience, employee satisfaction and brand reputation. MEMIC works with a network of independent insurance agents, and is rated “A” (Excellent) by AM Best. 

MEMIC cons: Customer satisfaction ratings are unavailable. 

What Type of Insurance Does MEMIC Offer?

MEMIC is licensed to serve employers in 46 states with a focus on territories across the east coast from Maine to Florida. The company exclusively offers workers’ compensation insurance. 

Using our insurance company directory can help you find the best insurance companies that specialize in your specific coverage needs. The company directory can also help you get connected to an agent near you.

What to Know about MEMIC

MEMIC considers itself to be a super-regional specialist in workers' compensation insurance. 

The company opened for business in January 1993, and is a private company that serves as the guarantor of workers' compensation insurance for Maine employers. With its private structure and policyholder governance, MEMIC serves as a competitive force within the workers' compensation insurance market. 

By creating a loss control department that stressed safety training, as well as launching an ongoing "Partnership for Workplace Safety" public awareness campaign, MEMIC helped lead the way to cultural change in Maine's workplaces. 

The company's treatment of injured workers is another MEMIC hallmark. By working to resolve disputes between employers and employees, assuring appropriate medical care for injured workers and making timely payments for indemnity benefits, the company has become a leader in the area of medical case management and return-to-work strategies.

In 2010, the company earned attention as the best commercial insurer in the nation for its customer service. In 2018, ACORD ranked MEMIC the top workers' compensation company in the US based on strong financial performance as well as measurable, superior capabilities in customer experience, employee satisfaction, and brand reputation. 

The company continues to grow. Today, MEMIC Indemnity Company is licensed to serve employers in 46 states with a focus on territories across the Eastern Seaboard from Maine to Florida. In 2012, MEMIC acquired a Vermont-based insurer and created MEMIC Casualty Company to provide greater flexibility in pricing. Together the companies form The MEMIC Group, with assets in excess of $1.4 billion. 

The MEMIC Group and its individual components, including Maine Employers’ Mutual Insurance Company (MEMIC), MEMIC Indemnity and MEMIC Casualty Company are rated A (Excellent) by AM Best. 

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What Discounts Does MEMIC Offer?

MEMIC does not make available information about its specific discounts or reward programs.

An independent insurance agent can help you find ways to save on your workers' compensation insurance. 

MEMIC Customer Service

Employers and employees can contact MEMIC in the following ways.

If you need help with your MEMIC workers’ compensation policy, contact the independent insurance agent who helped you purchase your policy. Agents have access to QuickComp, an online agent support tool that gives your agent 24-hour access to your policy information.

MEMIC FAQ

What is MEMIC’s average claim response time frame?

If you’re an employee filing a claim with MEMIC, generally you will hear from a MEMIC claim handler in 24 hours, gathering information about your injury. The number of days MEMIC has to review your claim is stipulated by state law, but many determinations about acceptance are made within a few days.

MEMIC does not publish an average claim response time frame, but the company does boast a better than 90% on time payment benchmark. 

What is MEMIC’s customer service availability?

MEMIC offers customer service by phone, with no published business hours. Customers can also reach the insurance company by phone, fax, email, and via Facebook, Twitter, LinkedIn, and Instagram. 

Employers can get 24-hour access to policies, including claim information, loss runs, policy details, and for Maine businesses premium billing and dividends. Agents have access to QuickComp, an online agent support tool that gives your agent 24-hour access to your policy information. 

What is MEMIC’s claims process?

Employers should report an injury to MEMIC as soon as is possible when you have been given notice or have knowledge of an employee's injury. All claims should be reported to MEMIC within 24 hours of your notice or knowledge of the injury. 

You can choose one of four ways to report an injury, including MEMIC’s Injury Reporting Portal.

1. Submit an online injury report
2. Submit an injury report by phone 
3. Submit an injury report by fax (fax injury report form is available from your state’s workers’ compensation agency)
4. Mail an injury report form to MEMIC within 24 hours

When you report an injury to MEMIC, you’ll need the following information.

• Your MEMIC policy number
• The injured employee's name
• The employee’s demographic information (social security number, date of birth, address)
• Date of injury
• Date you were notified of the injury

After an injury is reported, the employee will be assigned a claim handler. Typically, each state sets a time frame on the number of days MEMIC has to conduct a thorough investigation of the claim before it makes a decision to either pay or deny the claim. 

Does MEMIC create a user-friendly experience for customers?

MEMIC’s official website offers a lot of information for both employers and employees, including a variety of claims resources and reporting options. Several topic-specific online forms are also available to get quick customer service. 

MEMIC can also be contacted by email, phone, fax, and social media including Facebook, Twitter, LinkedIn, and Instagram. 

Does MEMIC have good workers’ compensation insurance?

MEMIC focuses on safety training in addition to providing workers’ compensation insurance. What’s more, by working to resolve disputes between employers and employees, assuring appropriate medical care for injured workers, and making timely payments for indemnity benefits, the company has become a leader in the area of medical case management and return-to-work strategies.

Since MEMIC's founding in 1993, lost-time injuries in Maine have been reduced by 50 percent. The overall cost of work comp insurance in Maine has been reduced by about 60 percent, and MEMIC has remained the leader in workers’ compensation insurance in the state, insuring more than 60 percent of the state’s insured employers.

MEMIC is also seen as a work comp innovator. In 2008, the carrier became the first company to introduce employment practices liability insurance (EPLI) as an endorsement to its workers’ compensation policies. EPLI protects employers from lawsuits claiming wrongful termination, retaliation, failure to employ or promote, sexual harassment, and discrimination related to gender, age, race or disability. 

Is MEMIC a good insurance company?

MEMIC has received high ratings from AM Best, and is an expert in providing workers’ compensation insurance to employers in Maine and across the eastern seaboard. Since its inception, the company has had a positive impact on the workers’ compensation market in Maine. 

The company has also received awards and accolades for its innovative approach to workers’ compensation, and for providing excellent customer service. Overall, MEMIC can be considered a good insurance company.

TrustedChoice.com's Final Review

We award MEMIC a final rating of 4 out of 5 stars. Its high ratings from AM Best speak to its financial strength, one of the most important factors in choosing any insurance company.

The carrier provides workers’ compensation insurance for employers in Maine and across the eastern seaboard. It has been instrumental in improving the workers’ compensation market in Maine, and has received several awards and accolades for its innovations, customer service, and brand reputation.

The company promises to respond to and pay claims quickly, and it offers a variety of ways to report injuries, including a 24/7 online claims portal. It also has a robust social media presence.

MEMIC works with independent insurance agents, which means that your agent can help you decide if the company is right for you.