Merchants Bonding Company Review

Merchants Bonding Company at a Glance

Merchants Bonding Company Pros: Merchants Bonding Company has decades of expertise in selling bonds. Unlike other insurance companies with multiple lines of business, Merchants has honed its expertise in contract and commercial surety bonding. Works with independent insurance agents. A dedicated underwriting team is assigned to each account. Rated A (Excellent) by A.M. Best. The company’s website provides an online Find an Agent tool to make it easy to find a local agent. 

Merchants Bonding Company Cons: Customer satisfaction reviews are unavailable. Customers may have difficulty contacting the company directly, with limited customer service options and hours.

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What Type of Insurance Does Merchants Bonding Company Offer?

Merchants Bonding Company offers several types of bonds to businesses across the U.S. A surety bond is a three-party written agreement by which one party (the surety) guarantees another party (the obligee) that a third party (the principal) will perform according to the bond, statute, contract, or other obligation. The surety bond protects the obligee by guaranteeing performance to the obligee if the principal does not fulfill their obligation.

Merchants Bonding Company specializes in the following types of bonds:

Merchants Bonding sells bonds exclusively through independent insurance agents. You can visit the company website to find out more about bonds, and to find a local agent who is licensed to sell the company’s bonds.

What to Know About Merchants Bonding Company

For more than 80 years, Merchants Bonding Company has been providing contract and commercial surety bonds. Unlike its competitors with multiple lines of business, Merchants’ focus is almost exclusively on surety. Merchants’ unique underwriting philosophy evaluates all accounts on their own merit, and places a high value on business and personal net worth. 

A national leader in surety, Merchants Bonding Company is among the top 15 surety writers in the United States and has had an “A” (Excellent) rating or better from A.M. Best since 1958. Merchants has a wide appetite for commercial bonds, from single bond opportunities to multimillion-dollar accounts.

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What Discounts Does Merchants Bonding Company Offer?

Merchants Bonding Company does not offer information about discounts or savings opportunities.

Merchants Bonding Company Customer Service

Here’s what you need to know about Merchants Bonding Company's customer service offerings:

• Contact the corporate office or a branch office by phone
• Questions and concerns can also be sent via email
• Online bill pay
• The company does not publish any customer service hours restrictions

CARRIER FAQ

What is Merchants Bonding Company’s average claim response time frame?

Merchants Bonding Company does not publish an average claim response time frame.

What is Merchants Bonding Company’s customer service availability?

Merchants Bonding Company offers customer service by phone and email. Customers can also contact the independent insurance agent who sold them their bond for any customer service needs.

What is Merchants Bonding Company’s claims process?

Merchants Bonding Company provides online claim forms to report a payment bond claim, a performance bond claim, or a commercial bond claim.

You may also mail, fax, or email your claim to the company.

Contract Bond Claim Information

Because requirements for a valid claim vary by state, project, and/or bond form, the company is unable to provide comprehensive information regarding the procedural and substantive requirements necessary to file and perfect a claim. You may consider seeking legal advice with respect to your particular claim.

Payment Bond Claim Information

Subcontractors, suppliers, and other vendors who provide labor and/or materials to a bonded project should complete the online claim form to report a payment bond claim. Claims may also be mailed, faxed, or emailed to Merchants Bonding Company. 

Upon submission of your correspondence and receipt by the company’s claims department, Merchants Bonding Company will promptly assign the claim to a claims professional. The claims professional will work with the claimant to ensure that all of the information regarding the claim is complete, and will advise the claimant of the company’s response after a thorough investigation has been completed.

Performance Bond Claim Information

Obligees, including project owners, and/or general contractors should complete the online claim form provided by Merchants Bonding Company. You may also mail, fax, or email the claim information to Merchants Bonding Company. 

Upon submission of your correspondence and receipt by the company’s claims department, Merchants Bonding Company will promptly assign the claim to a claims professional. The claims professional will work with the claimant to ensure that all of the information regarding the claim is complete, and will advise the claimant of the company’s response after a thorough investigation has been completed.

Commercial/Fidelity Bond Claim Information

Merchants’ commercial underwriting team serves all 50 states and writes various types of commercial and fidelity bonds. Typical claimants can include any number of different individuals and entities. Because requirements for a valid claim vary by state, city, bond type, and/or bond form, the company cannot provide comprehensive information regarding the procedural and substantive requirements necessary to file and perfect a claim. You may consider seeking legal advice with respect to your particular claim.

You can check on the status of any claim by calling Merchants Bonding Company and asking to speak with the adjuster who is handling your claim.

Does Merchants Bonding Company create a user-friendly experience for customers?

The company’s website is simple and easy to navigate. Customers can easily find the link to file a claim online. The company also has a robust social media presence.

The company also offers an industry-leading agent website, The Merchants Bonding Company Hub™, that consistently receives five-star reviews. It was developed in-house based on requests and feedback from the company’s agents. Features like bond form search by keyword, bond form preview, secure document upload, principal data autofill, and online credit card payment make issuing commercial bonds easy and efficient.

Merchants Bonding Company also offers convenient direct billing. Direct billing can be used on a bond-by-bond basis with the option for direct bill on first year or renewal. Principals can pay online with a credit card.

Does Merchants Bonding Company have good commercial surety bonds?

Merchants Bonding Company promises first class service, common sense underwriting, an industry-leading agent website, and direct billing.

The company has decades of expertise in selling bonds, because it’s all that they do. If you are looking for commercial surety bonds, Merchants Bonding Company should be on your list of companies to check out.

Is Merchants Bonding Company a good insurance company?

Merchants Bonding Company has decades of expertise in selling bonds. Unlike other insurance companies with multiple lines of business, Merchants has honed its expertise in contract and commercial surety bonding. The company sells bonds through independent insurance agents, and it offers a dedicated underwriting team for each account.

The company is rated A (Excellent) by A.M. Best. If you are looking for commercial bonds, Merchants Bonding Company is a reliable and reputable company. 

Merchants Bonding Company Customer Reviews

Customer satisfaction reviews are not available for Merchants Bonding Company.

TrustedChoice.com's Final Review

We award Merchants Bonding Company a final rating of 2.0 out of 5 stars. To begin with, the company enjoys an A rating from A.M. Best. A.M. Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. The A.M Best rating points to the company’s ability to pay claims, debts, and other financial obligations in a timely manner. Customers can expect that Merchants Bonding Company has the necessary cash reserves to pay out claims, an essential factor in evaluating any insurance or bond company.

Merchants Bonding offers a comprehensive selection of bonds to fit just about any type of project. The company also brings to the table decades of dedicated expertise. Unfortunately, it’s difficult to dive deeper into how the company is performing with its product and service offerings, as customer satisfaction reviews are not available online. What we do know is that the company is financially stable, possesses superior expertise, and takes pride in its online platform for brokers and agents. It is among the top 15 surety writers in the U.S.

You can assess if Merchants Bonding Company is the right bonding company for you by visiting its website or talking to a company representative.

You can also use our insurance company directory to find the best insurance companies to meet your needs. The directory can help you locate companies that specialize in your specific coverage needs and help you connect to an agent near you.