Southern Fidelity Insurance Company Review

Southern Fidelity Insurance Company at a Glance

SFI pros: Good rating by Demotech, Inc. and the BBB. More than one type of coverage offered. Works with independent insurance agents.

SFI cons: Not accredited by the BBB. Not rated by AM Best. Complaints filed against the carrier through the BBB. High volume of negative customer feedback.

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What Type of Insurance Does SFI Offer?

Here's a look at some of the insurance products offered by Southern Fidelity Insurance.

Your independent insurance agent can help you find more information about the coverages offered by Southern Fidelity Insurance, and help you decide if this insurance company is right for you.

What to Know about Southern Fidelity Insurance Company

Founded in 2005, Southern Fidelity Insurance Company has more than 15 years' worth of experience in the insurance industry. The carrier offers several personal products, including homeowners insurance, condo insurance, flood insurance, and more. They're headquartered in Tallahassee, FL, and offer coverage to residents of Florida, Louisiana, Mississippi, and South Carolina.

Southern Fidelity Insurance works with a team of independent insurance agents to distribute its coverage. They are a privately held company with between 201-500 employees, according to their LinkedIn profile. 

SFI is not currently rated by AM Best, the leading global credit organization monitoring the insurance industry. However, they have an "A" or "exceptional" rating through Demotech, Inc. and a high "A" rating through the BBB. There have been 14 complaints filed against the carrier through the BBB in the past three years, though.

What Discounts Does SFI Offer?

SFI does not make information about its specific discounts readily available. However, an independent insurance agent can find discounts and other money-saving hacks for you. Independent insurance agents work hard to find you the most affordable coverage that still meets your needs.

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SFI Customer Service

Here's an overview of SFI's customer service options and availability. 

To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.

Southern Fidelity Insurance FAQ

What is SFI's average claim response time frame?

SFI offers 24/7 claims reporting, but does not specify a claims response time frame. 

What is SFI's customer service availability?

SFI has regular customer service hours via phone during the week, but also allows customers to contact them through several other mediums including fax, email, and snail mail.

What is SFI's claims process?

SFI's official website lists their claims process as follows:

"Whether your claim is large or small, Southern Fidelity understands how you and your family can be affected by those damages. Our claims professionals work to ensure that you are provided with an accurate assessment of your damages and a thorough review of your policy coverages in a timely manner.

Initial Contact

Once you’ve reported your claim, a claims professional will contact you to discuss your loss. If needed, a field inspection will be scheduled to inspect your damaged property.

Inspection

During the inspection, the field adjuster will document your damages, take photos, and prepare a report.

The inspecting adjuster will not make any coverage or payment determination at the inspection. The completed report will be provided to a home office examiner to be reviewed.

Resolution

A home office examiner will review the inspecting adjuster’s report and make a coverage determination based on the terms of your insurance policy. The coverage or payment determination will be explained in a letter, which may include supporting documentation such as an estimate or policy language. If you have a mortgage company, be prepared that your mortgage company may be included as a co-payee on your claims payment."

Does SFI Insurance create a user-friendly experience for customers?

SFI's website is highly intuitive and easy to navigate. Finding the information needed is simple. The carrier also has a comprehensive social media experience and offers 24/7 claims reporting, making for an overall very user-friendly experience.

Does SFI have good homeowners insurance?

SFI's official website details their homeowners insurance policies as follows:

"Depending on the form chosen, typical coverages on a HO policy include:

• Coverage A – Dwelling: provides coverage for the physical loss of or damage to the main dwelling
• Coverage B – Other Structures: provides coverage for the physical loss of or damage to other structures located on the premises, such as a detached garage or shed
• Coverage C – Personal Property: provides coverage for the physical loss of or damage to the personal property located within the structure
• Coverage D – Loss of Use: covers additional living expenses when the property is uninhabitable due to a covered loss
• Coverage E – Personal Liability: provides protection for the homeowner and other insured persons against claims made by others for bodily injury or property damage resulting from the insured’s use of the residence premises or the insured’s non-business activities
• Coverage F – Medical Payments to Others: provides medical payments to persons other than the insured or residents of the insured’s household who are injured on the insured’s premises"

An independent insurance agent can help you determine if SFI's homeowners coverage is right for you.

Is SFI a good insurance company?

SFI has just under two decades' of experience under their belt and no rating from AM Best yet, but the carrier has high ratings through Demotech, Inc. and the BBB. However, there have been numerous complaints filed against them through the BBB, and many customer reviews across multiple sites are negative. So, we're hesitant to call SFI a good insurance company at this time.

Southern Fidelity Insurance Customer Reviews

Clearsurance

Terrible Company, they WILL NOT be there for you. Did whatever they could to not pay my legitimate claim. You get what you pay for, and I did. If you use them, get a pubic adjuster from day one, do NOT talk to them. May my 20k out of pocket be a lesson to you.

Clearsurance

Looking for a homeowners policy? Customers beware! This company is very unprofessional. This particular company would lie, do, or say anything to get out of paying a legitimate claim. The customer service is overflowing with nasty/bad attitudes. Whatever you do, please do not be sucked in by their lies to get your business. Put your attorney on notice!

Clearsurance

I have a claim for water damage. They do no pay. They only take in payments, they don't pay out. When speaking to the people who work for Southern Fidelity regarding my claim, they hire insane people or they become insane working there.

Better Business Bureau

Very unhappy with the service I recently received. I filed a claim on July 28, 2021 due to a cracked septic system. I found out on today that the claim was denied because of normal wear and tear even though this system is only about three years old on a new construction home. I'll accept the claim was denied but the claims desk adjuster was very rude and unprofessional when I simply wanted me details on why the claim was denied. Nothing against the company but your employees can make you look bad.

Better Business Bureau

The only reason this has 1 star from me is because I couldn't put the review unless I put at least 1. I feel all the negative reviews I've read about this company are absolutely true! Character says a lot about a company or person and as far as I'm concerned this company has no character and no class but they will take those premiums. My experience is this IS NOT the company you want for your home insurance needs.

TrustedChoice.com's Final Review

We award Southern Fidelity Insurance a final rating of 2 out of 5 stars. Southern Fidelity Insurance is less than two decades old now, but they have had many complaints filed against them through the BBB. Many customer reviews are only 1-star ratings and include disturbing reports of canceled coverage, uncovered claims, and unjust premium hikes.

While SFI offers 24/7 claims reporting, many customers aren't pleased with the level of assistance they receive from the insurance company. Customer service encounters are reportedly not respectful or helpful. Customers do not feel that they get out of their coverage what they were promised.

We can't in good conscience recommend working with Southern Fidelity Insurance if a reliable company is important to you. Instead, work together with an independent insurance agent to find an insurance provider in your area that will meet your needs for coverage and exceptional customer service.