StarStone Insurance Company Review

StarStone Insurance Company at a Glance

StarStone/Core Specialty Pros: StarStone/Core Specialty focuses on niche markets, local distribution, and superior underwriting knowledge. The company markets its products exclusively through independent insurance agents. It has an A- (Excellent) rating from A.M. Best.

StarStone/Core Specialty Cons: The Core Specialty website offers minimal product and service information. Most service and claims reporting goes through the broker or agent. Customer satisfaction reviews are not available.

To find insurance in your state, use our national insurance company directory to find the best company to meet your needs. You can locate insurance companies that specialize in your specific coverage needs and get connected to an agent near you.

What Type of Insurance Does StarStone/Core Specialty Offer?

Core Specialty offers a variety of traditional and non-traditional policies for small- to mid-sized businesses. Policy options include:

If you have a question about purchasing insurance from Core Specialty, contact your local insurance agent or broker licensed to market its products in your state.

What to Know About StarStone/Core Specialty

Core Specialty offers a diverse range of property and casualty insurance products for small to mid-sized businesses. Core Specialty is an insurance holding company operating through StarStone Specialty Insurance Co., a U.S. excess and surplus lines insurer, and StarStone National Insurance Co., a U.S. admitted markets insurer.

From its underwriting offices across the U.S., the company focuses on niche markets, local distribution, and superior underwriting knowledge. It offers traditional as well as innovative insurance solutions to meet the needs of its customers and brokers.

StarStone’s subsidiaries carry a financial strength rating of A- (Excellent) from A.M. Best. A.M. Best is a credit rating firm that assesses the creditworthiness of and/or reports on over 16,000 insurance companies worldwide. The A.M. Best rating points to the insurance company’s ability to pay claims, debts, and other financial obligations in a timely manner. 

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What Discounts Does StarStone/Core Specialty Offer?

Core Specialty does not publish any information about specific discounts or savings opportunities.

StarStone/Core Specialty Customer Service

Core Specialty focuses on providing technology-based quoting, underwriting, and customer service to producers and brokers, who can then offer advice and service to their clients. The company uses an award-winning platform called ESCAPE to provide fast and efficient underwriting and policy service for brokers and agents.

StarStone/Core Specialty FAQ

What is StarStone/Core Specialty’s claims response time frame?

Core Specialty does not provide an average claims response time frame.

What is StarStone/Core Specialty’s customer service availability?

Core Specialty’s primary mode of communicating with policyholders is through wholesalers, brokers, and independent insurance agents nationwide. Workers’ compensation customers have access to an online customer service portal that allows them to report payroll, make payments, view statements, policy contract forms, and report claims.

What is StarStone/Core Specialty’s claims process?

Core Specialty uses Guidewire ClaimCenter®, a global claims management system that supports Core Specialty’s entire product suite. Guidewire ClaimCenter® standardizes claims handling processes to deliver enhanced claims efficiency and improved speed and accuracy of claims payments for Core Specialty’s customers worldwide.

In order to notify Core Specialty of a claim, click on the “Notify a Claim” link on the company’s website. From there, you’ll be asked to email to a claims representative information about your claim.

Workers’ Compensation customers under the StarStone umbrella can report a claim online. The company also provides an online portal for work comp customers to report payroll, make payments, view statements, and assemble welcome packet forms.

Does StarStone/Core Specialty create a user-friendly experience for customers?

Core Specialty is focused on providing cutting-edge technology platforms for its broker-partners. The customer experience is nearly invisible. The website offers minimal information about products, customer service, or claims. Policyholders are encouraged to work directly with their independent insurance agent in most cases.

Does StarStone/Core Specialty have good professional liability insurance insurance?

Here’s what we know about Core Specialty’s professional liability insurance programs.

Core Specialty provides commercial errors and omissions liability products and services for small- and medium sized businesses and professionals. The company delivers a wide range of protection for simple, complex, and unexpected risks. Its policies help cover losses and defense costs that come from claims of professional negligence, errors, or omissions.

Core Specialty specializes on errors and omissions coverage for marketing and media companies, technology companies, and other miscellaneous business classes. Some of the policy options include:

• Policy limits up to $5 million
• Coverage available on a primary or excess basis
• Admitted and non-admitted capabilities
• Modular primary policy forms offering single or multiple coverage options

Core Specialty also promises to provide a technically strong underwriting team, experienced in-house claims professionals, and a cost effective network of expert legal counsel to defend professional liability claims. 

Is StarStone/Core Specialty a good insurance company?

Core Specialty, through its subsidiary insurers, offers a diverse range of property, casualty, and marine insurance products for small to mid-sized businesses. The company strives to work with reputable, licensed brokers and intermediaries. It focuses on niche markets, local distribution, and superior underwriting knowledge.

The company is rated A- by A.M. Best. Customer satisfaction reviews are nonexistent. It's important to work with a local agent to learn more about this insurance company and decide if it's right for you.

StarStone/Core Specialty Customer Reviews

Customer satisfaction reviews are not available.  

TrustedChoice.com's Final Review

We award StarStone/Core Specialty a 1.0 out of 5.0 stars

Core Specialty, through its subsidiary insurers, offers a wide range of property, casualty, and marine insurance products for small to mid-sized businesses. The company strives to work with reputable, licensed brokers and intermediaries. It focuses on niche markets, local distribution, and superior underwriting knowledge. The company is rated A- by A.M. Best.

Aside from the company’s own claims about superior service on its minimally informative website, it is hard to assess its product depth or how its customers and even its broker-partners feel about the company. Your insurance agent or broker can help you determine if choosing StarStone/Core Specialty is right for your business insurance needs.

You can also use our national insurance company directory to find the best companies to meet your needs. The directory will help you locate insurance companies that specialize in what you need.