Swyfft Insurance Company Review

Swyfft Insurance Company at a Glance

Swyfft Pros: A newer carrier of homeowner and commercial insurance with five years of experience in the insurance industry. Highly rated by the BBB and accredited since May 22, 2018. 24/7 claims reporting via online and phone. Coverage is available in 9 US states:

• Alabama
• California
• Florida
• Illinois
• Massachusetts
• New Jersey
• New York
• Texas

Swyfft Cons: Mailing payment options are not available to pay monthly plans. The website could use an update, as they are missing a lot of needed information on their products. Swyfft does not advertise discounts on their official website. However, if you call them, the carrier offers a ton of discounts.

What Types of Insurance Does Swyfft Offer?

Swyfft is a specialized insurance company, with a focus on homeowners and commercial coverage. They offer the following insurance products:

An independent insurance agent can help you find more information about the coverage offered by Swyfft, and help you determine if this insurance company is right for you.

What to Know about Swyfft 

Swyfft was founded in 2018, giving the carrier nearly 2 years of experience in the insurance industry. Swyfft specializes in providing customizable homeowners and commercial insurance coverage paired with the expert advice of independent agents.

Coverage is offered in 9 states across the country. The insurance company's LinkedIn profile states that Swyfft has between 51 and 200 employees, with 72 of them found on the social media platform. As far as financial size, all insurance policies purchased through Swyfft are underwritten by insurance carriers rated A- (Excellent) or better by A.M. Best.

This is an indicator of a company’s financial strength and ability to pay claims. According to A.M. Best, an A- (Excellent) rating is assigned to insurance companies with an excellent ability to meet their ongoing insurance obligations. Established in 1899, A.M. Best is one of the oldest rating companies in the world. Reviews from A.M. Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and balance sheet.

For customers not acquainted with insurance companies’ reputations, A.M. Best’s rating system allows them to make an informed decision about who they can trust to meet their insurance needs in the short term, and also to remain a strong, financially sound company in the long term.

What Discounts Does Swyfft Offer?

Swyfft does not advertise discounts on their official website. However, if you call their customer service department, they will give you information about the discounts offered.

An independent insurance agent can provide better discount information and premium quotes for coverage through Swyfft. When it comes to coverage, independent insurance agents work hard to help to get you the best insurance coverage at the most economical price.

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Swyfft Customer Service

Swyfft offers 24/7 phone and online claims reporting, tracking, and management for its policyholders. The carrier also provides the following customer service options:

• Phone or online payments
• Phone or online account management

The best way to make sure you have a good customer service experience is to work with an independent insurance agent. Independent insurance agents can help handle claims and other concerns for you, so you can relax and enjoy your coverage.

Swyfft FAQ

What is Swyfft's average claims response time frame?

Swyfft offers claims reporting through a couple of mediums, via online or by phone. When a claim is filed, within seconds, it is assigned a claim number and adjuster information. However, the insurance company does not provide an official claims response time frame promise.

What is Swyfft's customer service availability?

Swyfft allows customers to file claims over the phone or online 24/7. Their hotline for customer service inquiries does not specify business hours on their official website or social media pages. The carrier’s social media presence extends across Facebook and LinkedIn, which makes them more accessible to customers.

What is Swyfft's claims process?

Swyfft’s claims reporting is as follows:

1. A claim is reported.
2. Swyfft’s Direct Repair Network is notified (within seconds).
3. A local repair pro is assigned based on type of damage.
4. The customer is contacted and introduced to the local repair pro.
5. The customer is connected with the local pro and repairs begin.
6. Repairs are completed and Swyfft pays for services directly.

Does Swyfft's insurance create a user-friendly experience for customers?

Swyfft’s official website does not make it very easy to find their insurance options, however, agents will give out needed information by phone. The carrier does not detail a claims response time frame, but they do detail their claims process. Online bill pay is available, as is 24/7 claims reporting via phone or online, which are great, innovative customer service features. The Swyfft Claims Portal makes it easy to:

• Review and track claim status
• Connect with your assigned adjuster
• Review upcoming appointments
• Upload photos and videos of damage
• Upload receipts and other important claims documents
• Receive notifications by text or email when updates to your claim are made
• Rate your satisfaction level with the services provide

Swyfft Customer Reviews

BBB.org

“Swyft jumped right on my Claim and in a few days had the ball rolling we really appreciate how quickly the claim was processed so we could get the repairs done. D Gurley was very professional and friendly I really thank You guys.” —Robert

BBB.org

“David G***** was extremely helpful and went over all my claim information extensively until I understood it. He didn’t miss anything during the process. Very fast and efficient during the process. I am very happy with Swyfft and the outcome/process of my claim.” —Lisa C.

BBB.org

"Swyfft response! I called Swyfft Insurance on the day of water damage in my home and they responded within an hour. They sent someone to inspect the water damage that afternoon and the next day the drying process began. An adjuster came to the house after the drying and made an estimate of repairs. 60 days later, my claim was approved and we began the process of interviewing contractors for home repairs. The claims adjuster was readily available by phone and email for questions, concerns and explanation of the claims process, even after the claim approval. Thankfully, we had a good experience with Swyfft during a stressful event and I hope to be a long term Swyfft customer!" —Deborah B

BBB.org

“Called Swyfft customer service number to submit a claim. Everything was handled over the phone swyfftly and easily. Had a claim representative contact me the same day. The process was handled very good. I'm glad to be a part of Swyfft Homeowners Insurance.” —J Byrd

BBB.org

“Could not ask for a better customer service experience than I have with Swyfft. In the matter of a year, we have had 2 unfortunate claims from a house my wife and I bought. Not only did they assess the damage on the first claim extremely fast, when we gave them the estimate from our contractor that was a substantial amount higher than the initial estimate, they approved it within 48 hours and the check was on its way. Claim #2, a burst pipe in the wall that ruined the kitchen ceiling and the only way to get to it was through the bathroom wall on the 2nd floor, sent them an estimate from our contractor and even had the contractor take the price down a tad on our own because we didn't want to take advantage of a company that treated us well. Claim approved and check sent out within 48 hours again. Their customer service team is so warm and helpful in a time of difficulty, gladly will be a life long customer as they have gone over and above. Thank you, Swyfft!” Z—Corey A.

TrustedChoice.com's Final Review

We award Swyfft Insurance Company a final rating of 5 out of 5 stars. The insurance company has been around for about 2 years, making it a newer and upcoming company within the insurance industry. Swyfft specializes in providing homeowners and commercial insurance paired with the expert advice of independent agents.

Swyfft has received high ratings through A.M. Best and the BBB, and they are accredited through the latter organization. Coverage is offered in 9 states. The insurance company provides 24/7 claims reporting via phone and online plus online or phone bill pay.

There is limited information available about the insurance company’s coverage options on their official website, however, there is no claims response time frame promise.

Therefore, our recommendation is that if you are in the market for homeowners or commercial insurance, survey your options for trusted carriers with your independent insurance agent, and look into how Swyfft can help you out with homeowners or commercial insurance.