The Hanover Insurance Group Company Review 2023
Written by
Christine Lacagnina has written thousands of insurance-based articles for TrustedChoice.com by authoring consumable, understandable content.
Trusted Choice's Hanover Insurance Group Score
5 Stars
Trusted Choice rates Hanover Insurance Group 5 out of 5 stars.The Hanover Insurance Group has about 170 years of experience under its belt, along with high ratings from AM Best and the BBB. Customer service availability and options offered are top-notch, as well.
Hanover homeowners insurance reviews reveal tons of customers who are satisfied with their overall coverage and premium rates. Similarly, Hanover car insurance reviews also reveal tons of customers who remain satisfied with not only their insurance policies, but also the level of customer service provided by the carrier, coverage rates, and more.
The Hanover Insurance Group provides several important coverage solutions for individuals and businesses alike. Coverage is available in most states. The insurance company also has great customer service availability, 24/7 claims reporting, and a mobile app. Overall, we highly recommend looking into Hanover Insurance Group with your independent insurance agent.
The Hanover Insurance Group Pros and Cons:
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What Type of Insurance Does The Hanover Insurance Group Offer?
The Hanover Insurance Group offers several coverage options for individual and business customers. Their catalog includes the following insurance products.
- Home insurance
- Auto insurance
- Motorcycle insurance
- Umbrella insurance
- Watercraft insurance
- Condo insurance
- Home business insurance
- Renters insurance
- Valuable items insurance
- Commercial auto insurance
- Commercial property insurance
- Commercial general liability insurance
- Cyber liability insurance
- Workers' compensation insurance
This list of products offered by The Hanover Insurance Group is far from exhaustive. Your independent insurance agent can help you find information about even more coverages offered by The Hanover Insurance Group, and help you decide if this insurance company is right for you.
Connect with a Hanover Insurance Group Agent Today.
Shopping for insurance? The Hanover Insurance Group has you covered.
What to Know about The Hanover Insurance Group
The Hanover Insurance Group was founded in 1852, giving the carrier well over a century and a half's worth of experience in the industry. The insurance company has been working with independent insurance agents since the very beginning. Today, they offer coverage in most states across the country.
The Hanover Insurance Group has more than 4,000 employees on their LinkedIn social media network. AM Best, the leading global credit rating agency monitoring the insurance industry, ranks the insurance company's financial size category as $2 billion or greater.
With its rich history and numerous products offered through both personal and commercial lines, The Hanover Insurance Group has earned its reputation as a quality insurance company with a strong outlook for the future. AM Best gives The Hanover Insurance Group an overall “A” rating, indicating the carrier is an excellent choice for insurance customers. High ratings from AM Best assure customers that The Hanover Insurance Group offers guaranteed, reliable coverage.
Established in 1899, AM Best is one of the oldest rating companies in the world. Reviews from AM Best indicate an insurance company’s financial strength and creditworthiness and are based on comprehensive evaluations of the company’s operating performance, business profile, and annual report.
What Discounts Does The Hanover Insurance Group Offer?
The Hanover Insurance Group offers numerous competitive discounts for its customers on many different types of coverage. Their homeowners insurance discounts include:
- Credit for newly built homes
- Group discount
- Safety and security devices
- Account or multi-policy credit
- Non-smoker discount
The Hanover Insurance Group does not make information about its discount percentages readily available. However, an independent insurance agent can help you find out exact discount rates from the insurance company, as well as scout out specific discounts you may qualify for.
The Hanover Insurance Group Customer Service
Here's a breakdown of The Hanover Insurance Group's customer service options and availability.
- Online claims reporting
- Phone claims reporting
- Online bill pay
- Mobile app
- 24/7 claims reporting
To ensure a great customer service experience, work together with an independent insurance agent. Independent insurance agents can help handle claims and other matters for you, so you can relax and enjoy your coverage.
The Hanover Insurance Group FAQs
The Hanover Insurance Group states that customers are usually contacted within one to two business days by an adjuster after filing a claim.
The Hanover Insurance Group does not specify their customer service phone contact hours, however the carrier is available 24/7 through phone and online claims reporting and through their mobile app.
Our Hanover insurance claims review found that the official website breaks down the carrier's claims process into simple terms for customers.
- Claim expert gets assigned to the customer.
- Customer will hear from the adjuster within one business day.
- Adjuster may suggest virtual or drone inspection, or set up an in-person assessment.
- Contact with the adjuster depends on the customer's needs and the claim's severity.
Yes, The Hanover Insurance Group's website is highly intuitive and easy to navigate. The pages are fleshed out nicely. The insurance company even provides an informative video for customers to reference to learn more about the claims process.
The Hanover Insurance Group provides a ton of insurance solutions for individuals and businesses, including cyber insurance. The carrier's official website lists the following coverages as being included in their cyber policies:
- Privacy and security liability
- Breach event expense
- Breach reward expense
- Cyber business interruption and extra expense
- Cyber extortion
- Cyber theft
- Breach at a third-party
- Cyber media liability
- Fines and penalties
An independent insurance agent can help you find out more about The Hanover Insurance Group's cyber liability insurance, as well as their many other products offered.
With more than a century and a half's worth of experience under their belt, high ratings, and a great catalog of insurance products, yes, The Hanover Insurance Group can indeed be considered a good insurance company.
https://www.hanover.com/
https://ratings.ambest.com/CompanyProfile.aspx?BL=0&amb=2225&AltNum=16892225&AltSrc=4
https://www.bbb.org/us/ma/worcester/profile/insurance-services-office/the-hanover-insurance-group-0261-100180/customer-reviews